Refund & Cancellation.

01. Overview

ANW Mark provides customised digital services including website development, mobile applications, e-commerce solutions, AI and automation, graphic design, branding, digital marketing and related technology services.

Because many of these services involve personalised work, project planning, technical resources and third-party expenses, cancellation and refund eligibility may vary depending on the stage of the project.

Each request will be reviewed with reference to the agreed project scope, payments received, work performed, committed expenses and applicable law.

02. Advance Payments

Unless otherwise agreed in writing, our standard payment structure is:

Projects Below ₹5,000

Projects priced below ₹5,000 require 100% payment in advance before work begins.

Projects at ₹5,000 or Above

Projects priced at ₹5,000 or above generally require 50% advance payment before work begins and the remaining 50% before final delivery.

03. Cancellation Before Work Begins

If a customer requests cancellation before ANW Mark has started work, we will review the order and determine whether any costs or obligations have already been incurred.

Where no work has begun and no non-recoverable expenses have been incurred, the customer may be eligible for a full refund of the amount paid.

If specific resources, licences, registrations or third-party services have already been purchased at the customer's request, the treatment of those costs will depend on the applicable agreement and whether they are recoverable.

04. Cancellation After Work Begins

If cancellation is requested after project work has started, ANW Mark will review the work completed and any reasonable, documented costs incurred up to the cancellation date.

Depending on the circumstances, an eligible refund may be calculated after accounting for:

• Project discovery and planning already completed.
• Design, development or other services performed.
• Approved project milestones completed.
• Recoverable and non-recoverable third-party expenses.
• Any additional contractual or statutory obligations.

We will explain the basis of any proposed deductions or remaining charges when responding to a cancellation request.

Any refund or additional payment obligation remains subject to the agreed contract and applicable law.

05. Completed & Delivered Projects

Once agreed services have been completed and delivered, a refund is not ordinarily available solely because the customer changes their mind or no longer requires the completed work.

However, concerns relating to incomplete deliverables, material deviations from the agreed scope, defective services or other legally recognised grounds will be reviewed separately.

Depending on the circumstances, appropriate remedies may include correction, completion of outstanding work, another agreed resolution or a refund where required.

Nothing in this policy limits mandatory consumer rights or remedies available under applicable law.

06. Third-Party Expenses

Certain services may require payments to independent providers. These can include:

• Domain name registrations and renewals.
• Web hosting or cloud infrastructure.
• Premium plugins, themes and software licences.
• API subscriptions and external integrations.
• Stock assets or other licensed materials.
• Advertising spend or approved campaign expenses.

Refund eligibility for these expenses may depend on the third-party provider's terms, whether the service has been activated or consumed and the applicable agreement.

We will not automatically classify all third-party expenses as non-refundable without considering the relevant circumstances.

07. Refund Eligibility

A refund may be considered in circumstances such as:

• Cancellation before work starts, subject to applicable expenses.
• Duplicate or accidental payments.
• Payments made for an order that ANW Mark cannot accept or fulfil.
• Services not delivered as agreed, where an appropriate remedy is due.
• Other circumstances required by applicable law or an agreed contract.

Refund requests may require reasonable supporting information such as an invoice, order number, payment reference or description of the concern.

We assess each request individually rather than guaranteeing the same outcome for every cancellation.

08. How to Request Cancellation

To request a cancellation or refund, follow these steps:

Please avoid sharing card PINs, passwords, OTPs or full banking credentials when submitting a request.

09. Refund Processing

Once a refund is approved, ANW Mark will arrange processing through an appropriate available payment method, generally the original payment channel where supported.

The time required for funds to appear may vary depending on the payment provider, bank, payment method and relevant verification requirements.

We will communicate relevant processing information when confirming an approved refund.

If a payment was processed through a third-party payment provider, its applicable processing procedures may apply.

10. Payment Disputes & Errors

If you believe a payment was charged incorrectly, duplicated or processed without authorisation, please contact us promptly.

We will review available transaction records and cooperate with the relevant payment service provider where appropriate.

Customers may also exercise applicable dispute resolution, chargeback or statutory rights through their payment provider or other authorised channels.

11. Changes to This Policy

ANW Mark may update this Refund & Cancellation Policy to reflect changes in our services, processes or legal requirements.

Updated versions will be published on this page with a revised date. Changes will not automatically override existing contractual rights or obligations.

12. Contact Information

For cancellation requests, refund enquiries or payment-related concerns, contact:

ANW Mark Web Solutions
Website: anwmark.in
Email: contact@anwmark.in
Location: Hyderabad, Telangana, India